/* 분쟁·CS 접수 (Triage) — console.css 셸 + transfer.css 카드 토큰 재사용 */
.rk-high2{background:var(--rose-bg,#FFE4E6);color:var(--rose,#E11D48);}

/* 라우팅 맵 */
.dsp-routes{display:grid;grid-template-columns:repeat(5,1fr);gap:10px;margin-bottom:4px;}
.dsp-route{display:flex;align-items:center;gap:10px;background:var(--color-surface,#fff);border:1px solid var(--color-border,#E0D5CC);border-radius:13px;padding:12px 13px;position:relative;}
.dsp-route--hot{border-color:var(--rose,#E11D48);box-shadow:0 0 0 1px var(--rose,#E11D48) inset;}
.dsp-route__ic{flex:0 0 34px;height:34px;border-radius:9px;display:grid;place-items:center;background:var(--color-bg-subtle,#F5EEE9);color:var(--color-text-muted,#6B5F57);font-size:14px;}
.dsp-route--hot .dsp-route__ic{background:var(--rose-bg,#FFE4E6);color:var(--rose,#E11D48);}
.dsp-route__tx{min-width:0;}
.dsp-route__cat{font-size:12.5px;font-weight:800;color:var(--color-text-strong,#15110E);}
.dsp-route__dest{font-size:10.5px;color:var(--color-text-muted,#6B5F57);margin-top:2px;line-height:1.3;}
.dsp-route__tag{position:absolute;top:8px;right:9px;font-size:9px;font-weight:800;color:var(--rose,#E11D48);background:var(--rose-bg,#FFE4E6);border-radius:999px;padding:2px 6px;}

/* triage 인박스 카드 */
.dsp-tks{display:grid;gap:11px;}
.dsp-tk{background:var(--color-surface,#fff);border:1px solid var(--color-border,#E0D5CC);border-radius:15px;padding:16px 18px;}
.dsp-tk--hi{border-left:3px solid var(--rose,#E11D48);}
.dsp-tk__top{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:9px;}
.dsp-ch{display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:700;padding:3px 9px;border-radius:7px;background:var(--color-bg-subtle,#F5EEE9);color:var(--color-text-muted,#6B5F57);}
.dsp-ch i{font-size:10px;}
.ch-app{background:rgba(91,141,246,.14);color:#2563EB;}
.ch-email{background:var(--color-bg-subtle,#F5EEE9);color:#6B5F57;}
.ch-phone{background:var(--ok-bg,#E5F4EC);color:var(--ok,#1F8A5B);}
.ch-report{background:var(--rose-bg,#FFE4E6);color:var(--rose,#E11D48);}
.dsp-tk__cust{display:inline-flex;align-items:center;gap:7px;font-size:12.5px;font-weight:700;color:var(--color-text,#3D342E);}
.dsp-av{width:22px;height:22px;border-radius:50%;display:grid;place-items:center;font-size:10.5px;font-weight:800;background:var(--color-bg-subtle,#F5EEE9);color:var(--color-text-muted,#6B5F57);}
.dsp-tk__age{margin-left:auto;font-size:11.5px;color:var(--color-text-subtle,#9A8C82);}
.dsp-tk__title{font-size:15px;font-weight:800;color:var(--color-text-strong,#15110E);line-height:1.4;letter-spacing:-.01em;}
.dsp-tk__detail{font-size:13px;color:var(--color-text-muted,#6B5F57);line-height:1.55;margin:6px 0 11px;}
.dsp-tk__metarow{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-bottom:13px;}
.dsp-ai,.dsp-esc,.dsp-sla{display:inline-block;font-size:11.5px;font-weight:600;padding:4px 10px;border-radius:999px;}
.dsp-ai>i:first-child,.dsp-esc>i:first-child,.dsp-sla>i:first-child{margin-right:6px;}
.dsp-ai{background:var(--accent-bg,#FFE9E0);color:var(--accent-text,#B23A12);}
.dsp-ai b{font-weight:800;}
.dsp-esc{background:var(--amber-bg,#FEF3C7);color:var(--amber,#92660C);font-weight:700;}
.dsp-sla{background:var(--color-bg-subtle,#F5EEE9);color:var(--color-text-muted,#6B5F57);}
.dsp-ai i,.dsp-esc i,.dsp-sla i{font-size:10px;}

/* 분류 칩 + 액션 */
.dsp-tk__triage{display:flex;align-items:center;gap:12px;flex-wrap:wrap;padding:11px 0;border-top:1px solid var(--color-divider,#EDE4DD);}
.dsp-tk__tlabel{font-size:11px;font-weight:800;letter-spacing:.03em;text-transform:uppercase;color:var(--color-text-subtle,#9A8C82);}
.dsp-chips{display:flex;flex-wrap:wrap;gap:6px;}
.dsp-chip{font-size:12px;font-weight:700;font-family:inherit;cursor:pointer;border:1px solid var(--color-border-strong,#D8CCC2);background:var(--color-surface,#fff);color:var(--color-text-muted,#6B5F57);border-radius:999px;padding:5px 12px;transition:all .12s ease;}
.dsp-chip:hover{border-color:var(--color-text-subtle,#9A8C82);}
.dsp-chip.is-on{background:var(--op-ink,#0F172A);border-color:var(--op-ink,#0F172A);color:#fff;}
.dsp-chip.is-hot{background:var(--rose,#E11D48);border-color:var(--rose,#E11D48);}
.dsp-tk__act{display:flex;align-items:center;gap:10px;border-top:1px solid var(--color-divider,#EDE4DD);padding-top:12px;flex-wrap:wrap;}
.dsp-tk__gw{font-size:11.5px;color:var(--color-text-muted,#6B5F57);display:flex;align-items:center;gap:6px;}
.dsp-tk__gw i{color:var(--ok,#1F8A5B);}
.dsp-tk__route{font-size:12px;font-weight:700;color:var(--color-text-strong,#15110E);}

/* 라우팅 완료 상태 */
.dsp-tk--done{display:flex;align-items:center;gap:13px;background:var(--ok-bg,#E5F4EC);border-color:transparent;padding:14px 18px;}
.dsp-tk__doneic{color:var(--ok,#1F8A5B);font-size:20px;flex:0 0 auto;}
.dsp-tk__donetx{min-width:0;flex:1;}
.dsp-tk__donelb{font-size:13.5px;font-weight:800;color:var(--ok,#1F8A5B);}
.dsp-tk__donesub{font-size:12px;color:var(--color-text-muted,#6B5F57);margin-top:2px;}

/* 라우팅 로그 테이블 (최근 라우팅 오늘) */
.dsp-log{width:100%;border-collapse:collapse;margin-top:8px;}
.dsp-log thead th{text-align:left;font-size:10.5px;font-weight:800;letter-spacing:.03em;text-transform:uppercase;color:var(--color-text-subtle,#9A8C82);padding:6px 10px;border-bottom:1px solid var(--color-divider,#EDE4DD);}
.dsp-log tbody td{padding:10px;font-size:12.5px;color:var(--color-text,#3D342E);border-bottom:1px solid var(--color-divider,#EDE4DD);vertical-align:middle;}
.dsp-log tbody tr:last-child td{border-bottom:none;}
.dsp-log__sub{font-size:11.5px;color:var(--color-text-muted,#6B5F57);margin-top:3px;max-width:280px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}
.dsp-log__dest{font-weight:700;color:var(--color-text-strong,#15110E);margin-right:8px;}
.dsp-log__actor{font-family:'JetBrains Mono',ui-monospace,monospace;font-size:11.5px;color:var(--color-text-muted,#6B5F57);}
.dsp-log__time{font-variant-numeric:tabular-nums;color:var(--color-text-subtle,#9A8C82);white-space:nowrap;}

/* 라우팅 로그 */
.dsp-catpill{display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:800;padding:3px 9px;border-radius:999px;background:var(--color-bg-subtle,#F5EEE9);color:var(--color-text-muted,#6B5F57);}
.dsp-catpill i{font-size:10px;}
.dsp-catpill--transfer{background:var(--rose-bg,#FFE4E6);color:var(--rose,#E11D48);}
.dsp-catpill--pay{background:var(--accent-bg,#FFE9E0);color:var(--accent-text,#B23A12);}
.dsp-reflink{font-family:'JetBrains Mono',ui-monospace,monospace;font-size:12px;font-weight:700;color:var(--accent-text,#B23A12);text-decoration:none;display:inline-flex;align-items:center;gap:5px;}
.dsp-reflink:hover{text-decoration:underline;}
.dsp-reflink i{font-size:9px;}

@media(max-width:1100px){.op{grid-template-columns:var(--op-rail) 1fr;}.side{display:none;}.tm__kpis{grid-template-columns:repeat(2,1fr);}.dsp-routes{grid-template-columns:repeat(2,1fr);}}
@media(max-width:760px){.dsp-routes{grid-template-columns:1fr;}}